4 min read
Updated on Oct 18, 2022
Wondering, about reimbursement and cashless claims procedure for health insurance? For the past two years, we have been dealing with COVID-19, which keeps coming in phases. While India sees a surge in COVID cases almost every alternate month, we have another disease now called Monkeypox. In a situation when we may contract this kind of virus at any moment, it is quite important to take care of our immunity. Along with this, it is also important to have health insurance plans. As a matter of fact, even if you need to be hospitalized, your health insurance policy can make it easier for you to clear the medical bills. You can either choose a cashless bill settlement or reimbursement.
As far as the reimbursement meaning is concerned, you pay the bill from your pocket and later submit the documents to the insurer and then the insurance company reimburses the money to you. To talk about the cashless claim, you just have to inform the insurer, and the bill will be settled by them at the hospital. Let us know about both options in length here.
To avail of the cashless health insurance claim facility, you have to undergo your treatment in a network hospital. However, you need to know that the cashless claim process for treatment at a network hospital may vary. It totally depends upon the type of treatment, whether it is planned or unplanned.
You can avail of a cashless treatment only at a network hospital. And, if it is a planned treatment, you have to follow the steps mentioned herein below:
In case of emergency treatment at a network hospital, you need to follow the below-mentioned steps:
Read More: Best Cashless Health Insurance Policies
A reimbursement claim for health insurance is usually made when the policyholder either undergoes treatment at a network hospital but couldn’t avail of a cashless claim, or if the insured undergoes the treatment at a non-empanelled hospital. In a reimbursement insurance claim process, the insured has to pay the medical bills from his/her pocket and later get it reimbursed from the insurance company. Here are the steps that have to be followed for the reimbursement claims process.
In case the insurance company has some kind of query or if the claim has been rejected, you will be notified accordingly.
While filing a medical claim, you have to submit certain documents. Here are some of them mentioned below:
As the process of claiming the insurance is subjective, it is possible that you are dissatisfied with the outcome of their claim or the time it takes in progressing the claim. The insurance-related disputes and complaints can be brought to the notice of the Insurance Ombudsman under the Insurance Ombudsman Scheme according to the Redressal of Public Grievances Rules, 2017. A policyholder can do that if he/she does not receive a response from the insurer within a month of filing the claim.
For the complete details and added information, the policyholder has to refer to the respective Product Policy Copy. One of the most important things to consider is the policy documents of your current insurance provider’s Copy of the Insurance Renewal notice, or policy schedules of the previous three years.
When it is a medical emergency, it becomes quite challenging to figure out the documentation and even the claim process. However, to get benefits from health insurance cover, it is quite important to think everything ahead and keep the documents in place, as much as possible.
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