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Bharti AXA Car Insurance

Bharti AXA General Insurance company offers both car insurance and two-wheeler insurance plans. Given the mandatory nature of motor insurance plans, a car insurance policy becomes an essential requirement if you have a car and want to abide by the road traffic rules. Bharti AXA’s car insurance policy is a comprehensive plan. Being a comprehensive plan, the plan offers coverage for third party liability, which is mandatory by law, and also for damages suffered by the car itself. Thus, Bharti AXA’s car insurance policy offers an all-round coverage for the car and provides financial security to the car owner who is also the policyholder.

Key benefits and features of Bharti AXA Car insurance plans

Bharti AXA’s car insurance policy offers a range of benefits to its customers. The various features and benefits of the plan are as follows –

  • A comprehensive policy is issued by the company
  • The policy also covers the financial loss which arises when the car is lost or stolen
  • Bharti AXA has a tie-up with more than 3000 garages across India. This lets policyholders avail cashless services anywhere within the country
  • No claim bonus is allowed if no claim is made in any policy year. This bonus gives a premium discount when the policy is renewed
  • 24*7 assistance is provided in case of a claim. This ensures that policyholders get the necessary guidance of making a claim in their policies and get speedy claim settlements.
  • Third party liability plans are also offered for those car owners who want only the legally mandatory cover on their cars

Bharti AXA Car insurance policies

Bharti AXA offers two types of car insurance plans for its customers. Here are the plans and their respective coverage benefits –

1. Third party liability coverage

The Motor Vehicles Act, 1988 mandates that every vehicle in India should carry mandatory third party liability coverage. The third party liability policy offered by Bharti AXA fulfils this legal mandate. The policy covers the financial liability which the policyholder faces in the following situations –

  • When he harms a third party and causes bodily injury to the party
  • When he kills the third party in an accident involving his car
  • When he damages any third party property in an accident involving his car

In all these instances, the policyholder stands to pay a financial compensation to the third party. Compensation for property damage is covered for up to Rs.7.5 lakhs. In case of bodily injury or death, unlimited coverage is allowed where the claim is decided by the court tribunal.

Premiums for third party policies are very low. They depend on the engine capacity of the car and are fixed and reviewed regularly by the Insurance Regulatory and Development Authority. For cars with engine capacity below 1000cc, the premium is Rs.1850, for engine capacities more than 1000cc but less than 1500cc, the premium is Rs.2863 and for cars with engine capacities higher than 1500cc, the premium is Rs.7890.

2. Comprehensive car insurance

As the name suggests, this policy provides a comprehensive scope of coverage. Besides covering the mandatory third party liability which is covered in the third party policy, the policy also covers damages suffered by the car itself. Premiums, therefore, are higher. They comprise of the third party premium fixed by the Insurance Regulatory and Development Authority as well as the own damage premium fixed by the company. Coverage is allowed for the following –

  • Third party liability in case of bodily injury, death or damage of third party property
  • Damages suffered by the car due to man-made causes like fire, self-explosion, theft, burglary, etc.
  • Damages suffered by the car due to natural causes like floods, earthquakes, storm, hurricanes, etc.
  • Damage to the car when it is in transit
  • A personal accident cover of Rs.2 lakhs which is payable in case of accidental death or accidental permanent disablement. This cover is allowed for the owner/driver of the car. While in case of accidental death and total disablement 100% of the sum insured of the personal accident cover is paid, in case of partial permanent disablement, 50% of the sum insured is paid

Comprehensive car insurance plans provide a wide scope of coverage and are, therefore, recommended. They allow coverage for the damages suffered by the car itself whose repair costs also run high. Moreover, there are optional add-on coverage benefits which help in enhancing the scope of coverage of the plan further. These add-ons are optional and available at the payment of an additional premium.

Add-on covers on Bharti AXA Car Insurance

As stated earlier, comprehensive car insurance policies sold by Bharti AXA come with a range of optional add-on covers. Each add-on requires a little extra premium but it provides a very good scope of coverage. The different add-ons which are available under the plan include the following -

  • Hydrostatic lock cover – the car’s engine faces a threat of damage in case of water-logging when water seeps into the engine and starting the car causes the engine to damage. Such damage is not covered in a normal comprehensive plan. By taking this add-on, engine damages due to water logging are covered.
  • Zero depreciation cover – this cover mollifies the effect of depreciation on the parts of the car and results in higher claim settlements
  • Invoice price cover – this add-on pays the invoice value of the car, not the depreciated value, in case the car is totally damaged or stolen
  • Key replacement cover – this add-on covers the costs incurred in replacing the lock and key of the vehicle if they are stolen or lost
  • Hospital cash – if there is an accident and the policyholder is hospitalised, the add-on pays a daily cash amount of Rs.1000 for each day of hospitalisation
  • Ambulance charges – the costs incurred in transporting the insured [policyholder to the hospital in case of a car accident is covered in this add-on
  • No claim bonus protector – this add-on protects the accumulated no claim bonus from being lost even in case of a claim
  • Roadside assistance – this add-on provides 24*7 assistance in case the car breaks down in the middle of the road
  • Co-passenger cover – this add-on extends the personal accident cover to the co-passenger as well
  • Medical expenses – under this add-on, the medical expenses incurred on hospitalisation in case of an accident are covered for up to Rs.10, 000
  • Consumables cover – this add-on covers the cost of consumables used in the repair of the car
  • Engine and gearbox cover – this add-on provides coverage if the car breaks down due to the internal parts of the engine and gear box

Insured Declared Value fixed by Bharti AXA

The Insured Declared Value of a car insurance policy is the maximum level of coverage which the company provides on the car. In case the car is completely damaged or is stolen, the Insured Declared Value is paid to the policyholder. The Insured Declared Value is calculated based on the age of the car. It is fixed at the market value of the car less applicable depreciation. As the rate of depreciation increases with the age of the car, the Insured Declared Value goes down.

Exclusions under Bharti AXA Car Insurance

Bharti AXA’s car insurance policies, both third party liability policies as well as comprehensive ones, have certain exclusions inbuilt in them. Claim is not paid if it arises due to these exclusions. Some common exclusions which are found in Bharti AXA’s car insurance policies are as follows –

  • Damages suffered by the car when it is being driven by the policyholder or someone else under the influence of alcohol or drugs
  • Damages suffered when the policyholder is driving the car against the limitations of use of the car
  • Damages suffered when the car is driven outside the geographical boundaries of India
  • Damages suffered when the accident is a deliberate accident or due to attempted suicide and any self-inflicted injury
  • Damages sustained by the car when it was involved in any criminal activities
  • Electrical or mechanical breakdown of the car
  • Any type of consequential loss
  • Regular wear and tear of the car and its parts which is also called depreciation
  • Claims made under a lapsed or expired policy would be rejected

Bharti AXA Car Insurance Premiums

Premiums for Bharti AXA Car insurance policy is determined by a number of factors. Based on these factors, the premium is calculated. The factors include the following –

  • The type of policy selected – comprehensive plans have higher premiums than third party liability plans
  • The make, model and variant of the car – the make and model of the car determines the cart’s value which affects the premium rate
  • Age of the car – age affects the value of the car. Value decreases as the car ages. Thus, premiums for older cars are lower than premiums for newer ones
  • Location – premium depends on the registration location of the car
  • Discounts – there are discounts available in car insurance policies. These discounts lower the premium rate
  • Add-ons selected – if add-ons are selected, the premiums increase

Bharti AXA Car Insurance Claim Process

Bharti AXA provides 24*7 assistance to its policyholders in case of any claims. The claims, thus, are quickly settled if the policyholder follows the below-mentioned claim process –

  • Inform the insurance company immediately of the claim
  • In case of third party claims, file a FIR with the police
  • The company would inform the policyholder of the nearest garage for repairs
  • When the car is taken to the nearest garage, the surveyor visits and prepares a claim estimate
  • Claim form and relevant documents should be submitted with the insurance company
  • The claim is approved based on the surveyor’s estimate and the documents submitted
  • The car is repaired and delivered to the policyholder

Documents required to file a claim for Bharti AXA car insurance

Various documents are required when filing a car insurance claim. The claim is approved by the insurance company only when the required documents are submitted. Here is a list containing the documents which are to be submitted –

  • Duly filled in claim form
  • Driving license of the driver
  • Registration certificate of the car
  • Insurance certificate or policy document
  • FIR in case of theft or third party claims
  • PUC certificate of the vehicle and tax forms

Bharti AXA Car Insurance Renewal Process

Renewing Bharti AXA’s car insurance policy is easy and simple. It can be done online through the company’s website itself or through the website of an insurance aggregator. For renewing on the company’s website, the following steps should be followed –

  • Go to the company’s website at www.bharti-axagi.co.in
  • There, choose ‘Renew’ and choose ‘Renew car insurance’
  • A anew page would open which would require the policy number of the previous policy and the insurance expiry date
  • When the details are provided, hit ‘Continue’
  • A new page would appear where the policyholder can see the renewal policy details like the IDV and the premium. Add-ons can be selected which would modify the premium
  • The renewal premium would have to be paid online after which the policy would be renewed in an instant

Bharti AXA Customer Care Service

Existing policyholders and potential customers can get in touch with Bharti AXA through their dedicated customer care department. On the company’s home page, there is an option of ‘Contact Us’ in the menu. When clicked, the company’s contact details are displayed. Whether the customer wants to connect with the company for buying a new policy, renewing it or for any other queries, they can call the customer care number. The numbers are as follows –

  • For buying insurance – 080-49010222
  • For renewing insurance - 1800-103-2292
  • For claims - 080-49123900
  • For grievances - 1800-103-2292

There is an online chat system also and an email id which is customer.service@bharti-axagi.co.in. Customers can also register their complaint online or leave their contact details for Bharti AXA’s executives to call them back.

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Corporate Office : Mahindra Insurance Brokers Limited ( A Mahindra Group Company ) Sadhana House, Ground Floor, 570 P. B. Marg, Behind Mahindra Towers, Worli, Mumbai 400018.
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