4 min read
Updated on Jul 13, 2022
Though you might feel that buying a car insurance policy year on year is a burden on your finances, the policy’s value is felt when a claim happens. Though you might boast of being the safest driver, accidents are common and, in some cases, unavoidable. In case of an accident, your car is not spared the brunt of damages and if your car faces any damage, a repair is inevitable. Needless to say, repairs incur expenses, expenses which are substantial and burn a hole in your pockets. A car insurance policy comes to your rescue in these situations. It pays for the damages suffered by your car if you have opted for a comprehensive car insurance policy. But, making a claim might be a difficult affair if you are not conversant with the rules.
Insurers have a protocol when it comes to claim settlement of car insurance policies. The first step in this protocol entails informing the insurer immediately after an accident has occurred. Insurers provide a helpline number to customers. This number is to be contacted in case of a claim. After informing the insurance company, a survey is arranged before your vehicle is repaired. But, is the survey necessary?
Of course, it is. After an accident, the insurance company sends a surveyor to assess the extent of damages. This survey is important because:
Private cars and two wheelers: In case of private cars and two-wheelers, there are two choices. After you contact the insurance company, the company asks whether your car has minor damages or major ones. In case of minor damages, when your car or two-wheeler can be driven or towed to the nearest garage, the insurance company instructs you to take the vehicle to the garage. The surveyor then visits the garage, surveys the vehicle and then the repair work begins. However, in case of a major damage when your car cannot be driven arrangement for towing the vehicle to the garage will be made.
You may choose repairs at the Insurer’s preferred garage or you regular repairer. In the case of opted Add-on’s the preferred garage is the only choice.
Commercial vehicles: For commercial vehicles, spot survey is compulsory. The vehicle cannot be moved to any location without a survey is conducted first. This mandate for a spot survey is to eliminate any chances of inappropriate or aggravated losses which are high in case of commercial vehicles.
How to make a proper claim: Since a survey is important, it is the next important step in making a car insurance claim after the insurance company is intimated. Here are the steps of making a correct car insurance claim:
If you follow these steps properly, your car insurance claim would be easily settled. A survey of the damaged vehicle is important. So, don’t forget to inform the insurance company of any accident as soon as it happens so that the company can arrange for the survey. So, get your damaged vehicle surveyed and get your claims settled quickly and easily.
PayBima is an Indian insurance aggregator on a mission to make insurance simple for people. PayBima is the Digital arm of the already established and trusted Mahindra Insurance Brokers Ltd., a reputed name in the insurance broking industry with 17 years of experience. PayBima promises you the easy-to-access online platform to buy insurance policies, and also extend their unrelented assistance with all your policy related queries and services.
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