What Support Can You Expect During Insurance Research?

Have you heard of the “Bhool Bhulaiya” of Lucknow? Yes, the Bara Imambara, built in 1784 by Nawab Asaf-ud-Daulah, is a maze of endless, mesmerising, confounding, and endless labyrinthine corridors. The world of health insurance for a common man is no less confusing than a “Bhool Bhulaiya” with its complicated jargon and processes. Fortunately, there are ways to navigate through this maze with the help of a guide in the form of advisors, aggregator platforms, and customer support from credible insurers.

Supportive Role of Advisors
A health insurance advisor steps in where your research stops. They are professionals who can offer their in-depth knowledge to help you choose the right product and understand the finer nuances of an insurance plan.
The benefits of referring to an advisor before you finalise a health insurance policy are as follows :
- They are not only experts on health insurance products but also have sound knowledge about the industry as well. Also known as agents or consultants, they help simplify the principles of insurance and the workings of the sector. They are the best guides to help you make well-informed decisions about what product will best suit your needs.
- Healthcare needs vary with individuals, their health conditions, the number of family members, their lifestyles, and their disease lineage. A seasoned advisor will factor in all these differences while suggesting a policy to you. An agent will, moreover consider your budget and preferences and your hometown to advise on a health insurance plan which will be a tailored solution to your health problems.
- Health insurance consultants can also make your way of purchase easier. Especially for senior consumers who are uncomfortable using technology, these experts can guide you through the entire process from form filling online to documentation to payment through various modes. As these operational processes vary from one insurance provider to another, it is always convenient to have an extra hand of help.
- Paperwork for claims and billing discrepancies can be arduous and frustrating, especially at the time when anyone is hospitalised or dealing with a medical emergency. It is an extremely burdensome and time-consuming task, as any glitch may end in claim rejection and financial loss. From fighting claim disputes to solving billing discrepancies and accelerating approvals, the advisors act as a bridge between their clients and the insurance provider.
Advisors are more personal and, due to one-on-one interaction, have a strong influence on health insurance purchases.
Why Choose Paybima for Health Insurance?
When buying health insurance, choosing the right plan can be overwhelming. Paybima simplifies this process with its check-online, buy-offline approach, combining digital convenience with expert human assistance.
With Paybima, you can compare multiple health insurance plans online, get quotes tailored to your needs, and then connect with an advisor for personalised guidance. Unlike fully online platforms, Paybima ensures you receive professional advice before making a decision. If you prefer face-to-face assistance, you can schedule an appointment at the nearest Paybima store, where an expert will walk you through the process, ensuring clarity and confidence in your choice.
What Makes Paybima Stand Out?
- Compare Multiple Insurers – Get quotes from top insurance providers in one place, saving you time and effort.
- Customizable Plans – Filter policies based on sum insured, premium, coverage, and add-ons to find a plan that matches your needs.
- Digital & Hassle-Free Process – No cumbersome paperwork. Simply check plans online, connect with an expert, and finalise your purchase smoothly.
- Expert Assistance – Paybima’s advisors analyse your health insurance needs and help you select the best policy based on your budget and coverage requirements.
- Claim Support – Paybima doesn’t just stop at policy issuance. Their team assists you through claim processing and settlement, ensuring a smooth experience when you need it most.
With Paybima, you get the best of both worlds—the ease of online comparison and the reliability of expert guidance. Whether you prefer a digital journey or a personal touch, Paybima ensures your health insurance purchase is simple, transparent, and stress-free.
Comparing the Policies
Web aggregators have indeed made your life easy by giving you comparisons of policies at one click.
But some aspects need to be looked into thoroughly:
- You need to check coverage for particular diseases (especially terminal illnesses), the sub-limits, and other inclusions and exclusions that are crucial for any health insurance policy.
- Deductibles and co-payments can considerably increase your expenses and should be researched thoroughly for each policy.
- Whether the policy is eligible for lifetime renewal or age-restricted should be known to you. As premiums increase with age, in the case of lifetime renewal policies, you will not need to purchase any fresh policy at a higher age.
- You also need to check for wellness benefits, medical check-ups, access to free doctor consultations, and other small additions that differ significantly from different providers.
It is better to be thorough before the purchase rather than regret after it.
Credibility of A Health Insurance Provider
In your research, this should play a pivotal role as you need to bank on your policy completely during emergencies. These factors will guide you in assessing a provider’s reliability:
- The claim settlement ratio indicates how efficient the company is while settling claims. The higher it is, the better the chances of your claim being approved.
- Just like any other industry, this sector is also driven by market reputation, the company’s past performance and the tenure of its existence.
- It is prudent to check if your insurer is compliant and registered with the relevant government authority which in this case is IRDA (Insurance Regulatory and Development Authority of India). This ensures reliability and transparency in the information provided to the market.
- As it is an emergency requirement, 24*7 customer service is also a crucial factor of choice. Besides customer reviews and feedback also matter as they can give you a picture of satisfaction level.

Author Bio
Paybima Team
Paybima is an Indian insurance aggregator on a mission to make insurance simple for people. Paybima is the Digital arm of the already established and trusted Mahindra Insurance Brokers Ltd., a reputed name in the insurance broking industry with 17 years of experience. Paybima promises you the easy-to-access online platform to buy insurance policies, and also extend their unrelented assistance with all your policy related queries and services.
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