ICICI Lombard Health Insurance

Overview of ICICI Lombard Health Insurance

ICICI Lombard Health Insurance is a part of the ICICI Lombard General Insurance Company, which is termed as one of the top companies in private general insurance sector. ICICI Lombard is formed as a collaboration between ICICI Bank Limited and Fairfax Financial Holdings Ltd. of Canada. The company has received many accolades over the years in the form of awards and appreciations for their customer-focused approach and innovative line of products.

Various types of insurance offered by ICICI Lombard include;

• Health insurance
• Two-wheeler insurance
• Car insurance
• Travel insurance
• Business insurance
• Rural insurance
• Home insurance
• Marine Insurance etc.

In the health insurance sector, the insurer offers a wide selection of products that offer wide coverage. In addition to standard health plans, the insurer also presents top-up policies to cover policyholders. The insurer has an extensive network of hospitals offering premier cashless treatment and a good consistent claim ratio that is available under ICICI Lombard health insurance hospital list.

Key Highlights of ICICI Lombard Health Insurance Company

* Year Data 2020-21

Awards and Achievements of ICICI Lombard Health Insurance Company

ICICI Lombard has received many awards:

• The company is the winner of ATD Best Award.
• They won the Claim Leader Award.
• Recipient of CLO Global Learning Elite Award.
• Winner of ‘20 Best Insurers in the Asia Pacific Region’ 2020 award.
• They received the Golden Peacock Award for Business Excellence in 2016
• Also received the Claim Service Leader Award in 2016.
• Received the Golden Peacock Innovation Management Award in 2015.
• Received the ‘E-Business Leader’ Award in the General Insurance Category at the 5th annual edition of the Indian Insurance Award, 2015.

Benefits of Availing ICICI Lombard Health Insurance Plans

Below are the benefits of availing health plans by ICICI Lombard health insurance:

• Sum Insured Restoration –  These health plans allow individuals to restore 100% sum insured during the term of the policy if the sum insured gets exhausted because of earlier claims made during the policy year.
• Value-Added facilities allowed – These health plans allow value-added services like e-consultation and online consultation with medical practitioners along with offering free health check-up, physiotherapy and so on.
• No Restrictions on age of entry – The ICICI Lombard health plans doesn’t have any entry age restriction and thus can be bought at any age.
• Lifetime Renew facility – These plans offer lifetime renewability option without any restriction of age of policy owner.
• Wellness Point Rewards – These plans reward policyholders by means of wellness points for maintaining healthy habits, which can be redeemed later.
• Network Hospital – There is an extensive ICICI Lombard hospital list where the insured could take coverage.

Health Insurance Plans Offered by ICICI Lombard Health Insurance Company

Here are some of the top ICICI Lombard Health Insurance Plans:

1. ICICI Complete Health Insurance

• Sum Assured – 3 lakh – 50 lakh rupees
• Entry Age – 3 months (Min.), No limit (Max.)
• Critical Illness – Offer coverage to 15 critical diseases.

Coverage and Benefits – 

• Up to 1500 rupees ambulance charges covered.
• Pre-hospitalization costs up to 30 days and post-hospitalization costs up to 60 days covered.
• Waiting period for pre-existing diseases between 2 to 4 years.
• Organ donor costs covered.
• In-patient hospitalization.
• Health check-up.
• Wellness program coverage.

2. ICICI Health Care Plus

Entry Age – 18 to 65 years

Coverage and Benefits

• Inpatient hospitalization costs as per chosen sum assured
• Room rent
• Doctors fees
• Surgeons fee
• Medicines, equipment, and diagnostic costs
• 4 years waiting period for pre-existing diseases

3. ICICI Lombard Arogya Sanjeevani Policy

This health plan offers affordable health coverage options with sufficient protection.

• Sum Assured – 1 lakh to 5 lakh rupees
• Entry Age – 3 months to 65 years
• Waiting period – 4 Years

Coverage and Benefits

• In-patient hospitalization costs
• Pre, post hospitalization charges
• Cataract treatment coverage
• AYUSH treatment coverage

4. ICICI Lombard Health Booster Policy

This ICICI Lombard insurance is a super top-up plan that is available as individual and family floater.

• Sum Assured – Between 5 lakh to 50 lakh rupees
• Entry Age – 3 monthsCritical Illness – Cover for adults up to 60 years
• Policy Term – 1, 2, 3 years

Coverage and Benefits

• Domiciliary hospitalization coverage
• Pre and post hospitalization costs
• Daycare treatment coverage
• In-patient hospitalization costs covered
• Road ambulance costs cover
• Add-on coverage available such as personal accident cover, daily cash allowance at hospital, restoration benefit, cover for critical illness up to 60 years.

How to buy ICICI Lombard Health Insurance Policy

Below are the steps to follow:

• Select Gender and full name and age.
• Enter phone number and click on view plans.
• Click the ‘continue’ tab and select your city and enter the pin code.
• Select the plan from the selection offered.
• Compare different plans and calculate ICICI Lombard health insurance premium online.
• Once you opt for the right plan, you can buy the policy by paying the premium or can contact the customer support team to get more details.
• Once the premium is paid, the insurer will email the policy details to you.

The process of Renew of ICICI Lombard Health Insurance Plans

Below are the steps for the ICICI Lombard health insurance renewal process:

• Go to the renewal section of the insurance company’s website.
• Fill in your policy details –

• • Policy number,
  • Email ID,
  • Date of birth,
  • Registered mobile number etc.
• Once you submit the details, you will get to know the premium amount of the policy.
• You can click on the button to Proceed.
• Make the payment through online banking.
• Now select the next button to renew the policy and check the ICICI Lombard policy status.

How to File a ICICI Lombard Health Insurance Claim?

To file a claim for ICICI health insurance it is required to first register a claim with the applicant. Below are the steps to file for a ICICI Lombard health claim:

• For planned hospitalization the insured should inform the insurance company two days in advance of getting admitted in the hospital.
• For sudden hospitalizations, the insured should inform the insurance company within 24 hours of getting admitted in the hospital.
• Also, the insured can call at the insurer’s toll-free number and intimate the health insurance provider.
• The insured can also email the insurer at ihealthcare@icicilombard.com to ensure the ICICI Lombard health insurance claim status.
• Finally, to know ICICI Lombard claim status the insured can also contact the head office of the company with the relevant documents located at: ICICI Bank Tower, Plot No. 12, Financial District, Nanakramguda, Gachibowli, Hyderabad -500 032.

Claim Settlement Ratio of ICICI Lombard health insurance

The ratio of claims that are settled by an insurer during a policy year as against the complete claims that the insurer receives during the year is called Claim Settlement Ratio.

The claim settlement ratio of ICICI Lombard Health insurance for the financial year 2018-19 was 78.32%, while it was 78.67% for the FY 2019-20.