About Oriental Health Insurance Company

The Oriental Insurance Company Limited was incorporated on 12th September 1947 as a wholly-owned subsidiary of the Oriental Government Security Life Assurance Company Limited to carry out the general insurance business. From 1956 to 1973, the Oriental Insurance Company was a subsidiary company of Life Corporation of India. Later, all the shares of the company in 2003 were transferred to the Government by the Central Insurance Corporation of India. With its head office situated in New Delhi, the company has overseas operations in Dubai, Kuwait, and Nepal. The company offers various types of insurance to cater to the needs of both rural as well as urban populations of India. 

Claim settlement ratio 90.18%

NCB* 5%, up to 20%* of SI

PED Waiting 48 months

Network Hospital 4300+

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Oriental Health Insurance Plan(s) Plan Type Entry Age

Key highlights of Oriental General Insurance Company

Underwritten Global Premium INR 12,747.42 crores at the end of the year 20-21
Number of offices 29 regional offices 1800 + operating officers across the country
Number of employees 13500+ employees
Solvency margin 1.52 as of 31st March 2021

Awards and Achievements of the Company

The company has been awarded as the “Best General Insurance- Public” in the CNBC TV18 Best Bank and Financial Institution Awards for FY11 presented by MCX.

Features of Oriental Health Insurance Plans

Oriental Insurance offers comprehensive health insurance plans that offer inbuilt and optional coverage features. Some of the common coverage benefits under Oriental health plans are as follows –
Features  Meaning  
Inpatient hospitalization If you are hospitalized for 24 hours or more, the cost of such hospitalization is covered under the policy. You would get coverage for room rent, ICU rent, doctor’s fees, nurse’s fees, etc.
Pre- and post-hospitalisation You might incur medical expenses both before and after you are hospitalized. Such expenses are covered under the policy for a specific number of days
Ambulance cost The expenses incurred on hiring an ambulance for hospitalization are covered up to specified limits
Daycare treatments Daycare procedures are those that do not require 24-hour hospitalization. Such procedures are covered under Oriental health insurance plans up to the sum insured
Organ donor treatments If you undergo any organ transplant surgery, the cost of harvesting the organ from a live donor would be covered under the health insurance plan
Domiciliary hospitalisation Domiciliary hospitalization is when you are hospitalized at your own home due to the non-availability of hospital beds or if you are not in a condition to be moved to the hospital. Such hospitalization would also be covered under the policy
No claim bonus No claim bonus is a reward that is offered under Oriental health insurance plans if you do not claim your policy
Free health check-ups Oriental health insurance plans allow free health check-ups after specified intervals so that you can keep a regular track of your health

Common exclusions in The Oriental Health Insurance plans

Though the health insurance plans offered by Oriental Insurance are quite comprehensive and beneficial encompassing 360-degree coverage to its customers, some certain conditions or illnesses are not covered. These conditions or diseases are not covered under Oriental health plans and they are termed as common exclusions. Some of these exclusions are as follows –
  • Pre-existing diseases are covered only after the specified waiting period stated in the policy document
  • Accidental injuries suffered due to participation in criminal acts or hazardous activities are excluded.
  • No coverage for Unproven or unscientific treatments
  • Illnesses that are suffered within the period of the first 30 days of issuance of the policy are excluded.
  • Congenital defects and Cosmetic treatments are not the liability of the insurance company
  • No protection for Venereal diseases and HIV/AIDS is covered.
  • A specific waiting period is generally applicable for certain treatments such as cataracts, joint replacement surgeries, etc. During the waiting period, the specified illnesses are not covered.
  • Death due to suicide, injury due to attempted suicide, or any other self-inflicted injuries are excluded.
  • Claims arising due to war, terrorism, mutiny, rebellion, and the like are also excluded.
  • No claim for injury due to nuclear radiation or ionization would be entertained by the insurance company.

Oriental Health Insurance Policy

  • Oriental Individual Mediclaim Policy

Oriental Individual Mediclaim is a unique health plan designed to suit the various insurance needs of individuals. You can also include one or more family members in the policy. Some highlights of the plan are as follows:

  • Ambulance Charges 

The plan pays for ambulance charges incurred for traveling to the hospital from the place of the incident and from one hospital to another for medical treatment. Cover of Rs 2, 000 or 1% of the sum insured, whichever is higher can be availed up to a maximum of Rs 4, 000.

  • Discounts and Rebates

The plan offers a 10% discount on premiums if more than one family member is covered in the plan.

  • Dog bite treatments

The plan provides coverage for dog bite treatment. This plan covers expenses up to Rs 5,000 for this incident.

  • Domiciliary Hospitalisation

Domiciliary hospitalization of 20% of the sum insured up to a maximum of Rs.50,000 can be availed for domiciliary hospitalization.

Eligibility conditions 

Entry age 18 years to 65 years
Policy term 1 year
Sum insured Rs.1 lacs to Rs. 10 lacs
Discounts on premium 10% if more than one family member is covered
Health Check-up Not required up to age 55 years
Pre-existing waiting period 48 months

Happy Family Floater Silver Plan

A comprehensive health insurance plan, Happy Family Floater Silver offers you a range of coverage benefits some of which are mentioned as follows:

  • Restoration benefit (optional) 
If the sum insured of your plan is already used, you can restore the sum insured between Rs. 3 to Rs. 10 lacs. The restoration benefit is available in two options which include 50% and 100% of the sum insured.

  • Organ Donor Benefit
The policy covers organ donor benefits and pays for medical expenses of hospitalization of the organ donor. A lump-sum payment of 10% of the sum insured can be availed. However, a waiting period of 12 months shall apply for this benefit.

Happy Family Floater Gold Plan

Happy Family Floater Gold plan is another variant of the Happy Family Floater policy with added benefits in comparison to the Silver variant. Some salient features of the plan are:

  • Medical Second Opinion
If you are suffering from an illness that is covered in the policy, the expenses of the second opinion would also be covered. You can avail of a medical second opinion from a certified medical practitioner or a network hospital and the insurer would pay for the cost of the consultation.

  • Geographical extension to SAARC Countries
You can extend your policy to cover insured persons visiting other SAARC Countries. You have to request the extension to SAAERC countries and no additional premium would be charged for it.

Happy Family Floater Diamond Plan

The last variant of the Happy Family Floater Plan, the Diamond plan is for individuals looking for a higher sum assured up to Rs 20 Lacs. Some highlights of the plan are:

  • Maternity Benefit
With the Diamond plan, you get an inbuilt maternity cover which provides coverage of pregnancy and childbirth. Medical expenses for both normal and cesarean delivery are covered for up to two deliveries after a waiting period of 24 months. Maximum coverage is limited to 2.5% of the sum insured in the plan

  • New-born Baby Cover
Diamond plan also covers your newborn baby up to the age of 90 days. You can get coverage of medical expenses incurred in a hospital as an in-patient for your newborn baby from day one up to the age of 90 days. The benefit can be availed up to 2.5% of the sum insured in the plan.

Comparative Analysis of the Variants of Oriental Happy Family Floater Policy: 

Features Silver Gold Diamond
Organ Donor benefit Covered up to 10% of the sum insured Covered up to 10% of the sum insured Covered up to 10% of the sum insured
Hospital cash allowance Not covered Rs 600 to rupees 1000 or 0.1% of the sum insured per day of hospitalization, whichever is higher. Maximum compensation would be for 10 days per illness. Rs 600 to rupees 1000 or 0.1% of the sum insured per day of hospitalization, whichever is higher. Maximum compensation would be for 10 days per illness
Medical Second Opinion Covered up to a maximum of Rs 5,000 Covered up to Rs 10,000 Covered up to Rs 15,000
Attendant allowance Not covered Covered up to Rs 500 per day up to a maximum of compensation for 10 days per illness Covered up to Rs 500 per day up to a maximum of compensation for 10 days per illness
Maternity expenses Not covered Not covered Covered up to 2.5% of the sum insured
Restoration benefit Available in two options: 50% and 100% of the sum insured Available in two options: 50% and 100% of the sum insured Not available
Newborn baby cover Not covered Not covered Covered up to 2.5% of the sum insured
Compulsory Co-payment 10% of every claim Not applicable Not applicable
Telemedicine Covered up to Rs 2,000 per insured individual Covered up to Rs 2,000 per insured individual Covered up to Rs 2,000 per insured individual
HIV AIDS cover Covered Covered Covered
Entry age 8 to 70 years 8 to 70 years 8 to 65 years
Some insured Rs 1 lacs, Rs 2 lacs, Rs 3 lacs, Rs 4 lacs and Rs 5 lacs Rs 6 lacs, Rs 7 lacs, Rs 8 lacs, Rs 9 lacs and Rs 10 lacs Rs 12 lacs, Rs 15 lacs, Rs 18 lacs and 20 lacs
Policy term 1 year 1 year 1 year
Free existing waiting period 48 months 48 months 48 months

How to buy the Oriental Health Insurance Policy?

Oriental Health insurance policies are available online. You can buy Oriental Health insurance either by visiting the branch of the insurance company or online through the PayBima website (www.paybima.com). The process of buying health insurance online is very quick and simple. Let us have a look:

  • Visit the website and select a suitable plan
Go online and type www.paybima.com. Then click on the health insurance option.

  • Provide relevant details
Once you select Health Insurance, PayBima will open a form in which you will have to fill in your medical and personal details to help the website calculate premiums based on your eligibility and coverage needs. PayBima will access your information such as sum assured, number of dependents, name, gender, location, and age to show your list of health insurance plans that you can buy. You can also get a personalized consultation to help you select the right policy by providing your contact number.

  • Compare and choose a plan
Once all the details have been provided, a list of health plans with their features will be displayed. You will find the Oriental Health Insurance policy in the list. Compare the available plans with other health insurance policies in the market and select the most suitable one.

  • Fill out and submit the proposal form
Once you have shortlisted the plan, the next thing you need to do is apply to the insurance company to issue the policy through the proposal form. The proposal form is the contract between you and the insurance company with details of the insurance written in it. Ensure to fill out the form completely and correctly and submitted to the insurance company after affixing your signature.

  • Premium payment
Pay the premium online through the secured gateways offered by PayBima. Your policy will be issued instantly on payment of the premium if no adverse situations have been made in the proposal form about lifestyle habits and medical history.

  • Free issuance of health check-ups
Some Insurance companies may require you to undergo a health check-up before issuance of the plan if the risk involved in the plan is high. Risk is determined based on the sum assured in the plan, your lifestyle habits, medical history, and your age. You can avail of health check-ups at any of the networked hospitals of the company.

How to renew the Oriental Health insurance policies

Health Insurance plans allow lifelong renewals. You can not only buy Oriental Health plans through PayBima but also renew your plan. The process to renew the plan is even simpler than the process to buy it. To enjoy non-stop coverage benefits, you should renew your health plan within the prescribed due date. You can renew your plan online by providing your policy details. At the time of renewal, you can check the details of your health plan and make changes to it such as to enhance or limit coverage or adding/removing add-ons. If you make changes in the plan coverage or tenure, the premium will be proportionally adjusted. Once you pay the premium online, your plan will be renewed instantly.

The process to file a claim for the Oriental Health insurance plan

The process of filing a claim online in your Oriental health insurance plan is very easy and can be done within minutes through PayBima. Follow the steps to file a claim for the Oriental Health plan:

Locating the nearest network hospital

Oriental Insurance offers both cashless and reimbursement claims. To avail of the cashless claim facility, you will have to get admitted to one of the networked hospitals of the company. You can easily locate the nearest networked hospital through the website of the company. Then, show your health card and identity proof for admission to the hospital.

Pre-authorization claim form

To get your cashless claim approved, you need to duly fill out and submit a pre-authorization claim form to the insurance company. Submission of pre-authorization claim form is the method of initiation of the claim. You can get the form from the hospital or you can also download the form from the website of the insurance company. Fill out the form with relevant details of the claim and then submit it at least prior 3-4 days before you are hospitalized. In the case of emergencies, however, the form can be submitted within 24 hours of hospitalization.

Cashless treatments

Based on the details filled in the pre-authorization form, the insurance company would provide you with the approval to avail of cashless claims. The company will communicate this to the networked hospital which would only after approval is received to proceed with the treatments and all the bills would be directly settled by the insurer.

Reimbursement claims

If you want to get admitted to a non-networked hospital or if your approval for the cashless claim has been rejected, your claim would be then settled on a reimbursement basis. In the reimbursement facility, you will have to clear all the bills initially which would be reimbursed by the insurance company later.  You would have to intimate the claim to the insurer before your planned admission and in case of emergencies; you have an option to intimate the claim after the admission but before the discharge. After discharge from the hospital, fill up the claim form and submit all the medical bills, prescriptions, original bills, and receipts to the insurance company. The company would verify your claim and reimburse you for the expenses incurred for treatment.

You can also seek help from PayBima for easy claim settlements. Just dial 1800 267 67 67 or send an email to paybima.care@mahindra.com and we will help you with your claims. For a successful claim settlement, certain documents are required to be submitted along with the claim form. These include –

  • Claim form, duly filled and signed
  • Original policy document
  • Identity proof of the insured such as PAN card, Aadhaar Card, Birth Certificate, etc
  • Pre-authorization form, duly filled and signed for cashless claims
  • The prescription of the doctor advising hospitalization
  • Original medical bills, consultation notes, prescriptions, and hospital reports in case of reimbursement claims
  • Bank mandates or account details for payment of reimbursement claims

Review of the Oriental Health insurance policies

Oriental Insurance is amongst the oldest insurance companies in India renowned for its great customer services. Its plans are comprehensive in coverage and are competitively priced. Other highlights of Oriental Health insurance policies are:
  • The company has a qualified and competent professional team offering the best customer service.
  • Oriental Insurance Company was the first general insurance company in India to roll out core insurance solutions across its 10,000+ offices.
  • The company offers a wide range of health plans that cover the policyholder against multiple healthcare expenses yet come at affordable rates of premiums.
  • There are attractive premium discounts offered on the plan to make the plans affordable and comprehensive.
  • Oriental Insurance has tied up with the leading hospitals in India allowing you to locate a network hospital and avail cashless treatments easily.

Frequently asked questions

Yes, the Oriental Happy Family Floater policy offers a 5% discount on premiums if you buy the policy online. You can also avail 5.5% discount on the amount of the premium if you do not opt for TPA services.

Yes, the plan covers 11 critical illnesses as an inbuilt benefit. The covered critical illnesses are specified in the policy document.

Happy Family Floater policy offers three optional covers which can be brought on payment of additional premium. It includes Restoration of the Sum Insured, Personal Accident Cover (Worldwide), and a Life Hardships Survival Benefit plan.

Yes, the policy provides a free-look period of 15 days from the date of issuance of the policy. During the free-look period of 15 days, you have the option to cancel the plan coverage and avail refund of your premium if the plan does not suit you or if you are not satisfied.

People up to 55 years of age do not require pre-policy health check-ups if they are declared healthy. For any adverse medical declaration, however, the insurance company might require a pre-entrance health check-up. However, any person above 60 years and above proposing to buy a silver or gold plan or 55 years and above proposing to buy a Diamond plan for the first time will have to undergo a pre-issuance health check-up and submit the medical reports to the insurance company.

* The accumulated cumulative bonus or the NCB shall not exceed 20% of the Sum Insured on the Renewed Policy as specified in the policy terms.

# Ailments diagnosed within 48 months before the policy issuance date or any medical treatment received within 48 months before the issue date of the policy